Back in March I blogged about a poor experience I had with Media Temple’s sign up form for their DV service. The checkout was unclear about when my credit card was going to be charged and I felt this was a problem.
I’m happy to report that the problem has been fixed! Shortly after my blog post I was contacted by Dain Kennison at MT and he thanked me for pointing out the issue and said he would get it fixed. Just this evening I was signing up another client with MT (my first since the blog post) and the checkout issues have been cleared up.
First, the three step activation process have been made clearer:
Step 3 used to say ‘Confirmation’ and I think the new ‘Done’ is a more definitive statement. Confirmation can mean a variety of things, done just means done.
The second improvement, and the one I think makes all the difference, is that the button at the end of step 2 no longer says ‘Continue Order’, which is very ambiguous, but now says ‘Complete Order’, which is definitive.
These two small changes make a world of difference in orientating users during the check out. Thanks MT for taking my criticism constructively (as it was intended) and improving on your already stellar product.
Thanks for following up with this blog! We take feedback seriously and encourage you to continue to let us know how we can improve and what you like (or dislike) about changes we’re making. We’re glad that we could come through for you on this.
Great customer service. It’s nice to know that Media Temple actually takes valuable feedback from their customers. No wonder they are one of the best hosting companies on the planet.